Archive for Uncategorized

New Blog

Update – Thank you to each person who has recently indicated they are following this blog that I originally set up for dental leaders.  I had left a farewell message and learned that many people were reading the former posts and I am grateful. 

I am beginning a new blog and will be beginning to contribute to another blog and as soon as that process is complete will set up the links.  I anticipate more on leadership, new thoughts on leaders in transition, baby boomers next steps, and news MBA students who desire to build a business or advance in their current organizations.  Additional topics will be decision making, problem solving, solutions generation, sales leadership and selling!

My website is currently undergoing revision as well with new services being added, a new e-book and a new series on goal setting and visioning.

Hopefully the students from Loma Linda University School of Dentistry   remember the visioning exercise with great joy!

Follow me on Twitter @KathyHoldaway

Have a splendid day! :)

Kathy

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Adapting to change

I was thinking today about working in an environment where the new norm means uncertainty.  It means being flexible and able to change and flex easily. How do you plan to grow your business with continually changing external conditions that can affect your growth?  What services do people have a tendency to drop if they think their income could be at risk?

What are some of the things you can do to keep people returning? One of the easiest answers is to create an invigorating environment – one where everyone is treated with respect and authenticity. Create connections – instead of just greeting people, make sure you look at them and notice something about them.  Take a moment with them,  whether to ask about their family or compliment them on something in their appearance.  Be genuine.  It is so easy for people to publish their experience using social media and that could influence your ability to draw new patients.  Why not adopt a policy of giving over the top service?  Ask your patients to talk about their experience and share that with their Facebook friends.  Begin to use social media as a place to attract more patients.

When I am looking for a new doctor or a new dentist I like to ask people who they go to and why.  Make it easy for people to recommend you!  Look around your practice and ask what changes could be made that would enhance everyone’s experience.  When you have a happy dentist and happy workers, that naturally is conveyed to patients as they walk through the door.

Smile loudly,

Kathytooth-brush-and-paste

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Dental Leaders…

Breaking my quiet – I recently received news from readers indicating they were following this blog.  First – thank you! Not wanting to disappoint them I am sharing some general news that is applicable to all businesses and professions.  I have been working on an e-book for corporate leaders in transition and realize it could apply to any profession.  My book is designed to help them market and sell their intellectual property, their knowledge, to a hearing audience.

There may be dental leaders who find themselves in a similar position and who want to enter a new era of their practice life.  You may be one of them! You may be in need of some guidance in what the next steps are beyond your practice.  Beyond excellence in your specific dental field you have gathered expertise in other areas that you want to share.  You may wonder how to get started to share your knowledge.

Some thoughts for you…

Are you a “baby boomer” brimming with ideas and expertise that could add value to new dentists?  How can you contribute and make it easier for someone just starting?  When I spoke at the Loma Linda University School of Dentistry I experienced their hunger to do things well from the beginning.  If you are an expert and have capabilities and expertise to share, there are so many ways to market your intelligence today.  Think about what you can do for the new and upcoming professionals in your industry. What are their needs, wants and desires?  Write out how you can help with this in a way that takes them to new levels beyond what school can teach.  What was missing for you that you can convey that isn’t learned only through experience.

Once you recognize that you have something to share, think about the medium to reach your audience.  Would you want to teach, write, conduct workshops, blog, or use other multi-media?  Food for thought…

Think about it, but not too long or you will see someone doing what you have always known was in you to do after you completed this part of your practice.

Have a great day!

Warm Regards,

Kathy

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Time to say Farewell…

woman-leaderMy grandfather always used to say “farewell” – he told me to never say “goodbye” because to him that was permanent.  Farewell meant you might be back again.  So today I say farewell to all my readers.  Blogging is about interaction, feedback, helping others and creating conversation.  So far, this has been one sided – greatly informative and a wonderful way for me to have been supportive on subjects that have related to concerns I have learned about in the Dental Industry. 

I am shifting my focus to other areas of my business where I can really get conversations going and make contributions that my audience hungers after!  I say thank you to my readers and to those wonderful people who support the dental industry and gave me permission to talk about your services and how you help grow practices and help sell ones ready for their next steps in life, how you keep their HR program intact and current and how much each of you care!  Thank you for reading and for letting me share my thoughts about leadership, change and communication. 

I wish you wonderful practice growth in this time of change!

Thank you.

Kathy

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Dental Students Rock!

This blog is dedicated to dental students everywhere – I had the unique privilege of speaking to students last evening at the Loma Linda School of Dentistry in Loma Linda, California.  I was very pleased with the professionalism and the dedication of the students to the study of their craft.  I was totally impressed with their knowledge, their participation in the seminar and their understanding of the importance of creating the vision for their ideal practice now.  We had fun with leader techniques and how to apply them to different situations that they may encounter.  I liked their responses – including the one to put the staff member on notice who mishandled a patient.  Great ideas, wonderful visions and with plenty of time to create, change and become who they need to be in order to have the practice of their dreams.

 

I also learned that they want to learn more about running the business – so many roles to play – leader, teacher, trainer, dentist, student, associate and of course on their own – business owner!  I have helped so many business owners create their visions and put them on a vision board with their photo front and center so they can see themselves right where they want to be; they can change it as their ideas change and bring it into being by focusing on exactly what they want.  I encourage students to begin to gather photos of their ideal locations, people they want to be surrounded with, even the types of patients, from their backgrounds to locations and make a collage of their ideal practice.  Include numbers and emotions, the hours you want to work, your revenue targets and even your exit strategy!  Just have fun with it and let yourself be boundless.

 

There are exciting years ahead with opportunities to break the molds and have practices that cater to patients working different shifts and making it work for both patients, staff and themselves so they can play when they want and be the fun and creative person in and out of the office.  You design it and they will come!

  

It doesn’t matter if you are a first year student or a fourth – beginning with a vision can pull you through school and help you become strategic in choosing where to apply to be an associate.  Making it dynamic allows you to change it as you change and as your ideas about the kind of practice you want to have changes.  Nothing is static – everything flows and forms according to the thoughts you have and the pictures you create about your practice and how you see yourself in it.

 

I also learned from the buzz in the hallways that this dynamic atmosphere was fun and electric with learning and sharing.  I am grateful to have been there and feel enriched for my experience!  Go dental students!

 

Best of Success,

Kathy

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Symptoms indicating a need for a change intervention

I thought I would start out today with addressing some of the reasons you might want to consider implementing a change strategy with your team.  I feel that can best be described by answering the following question.

 

What are some of the symptoms that demonstrate my need for the “1in9 Dentists Change Blaster Kit”?

 

This list is not comprehensive, yet is representative of many of the indicators for a change intervention – frustration with work requests incomplete or untouched, deadlines on important projects missed, difficulties within the team, inability to delegate, frequent turn over, burnout, lack of control, misunderstandings, patient loss, you are already going through change and want it to be as seamless as possible, you desire to develop change muscle or to master change, flexing with change, increasing your teams ability to adapt to change, creating strategies for handling current and future change, and finally mastering communicating change with strength and compassion.

 

Some critical behaviors that may signal a need for change – patient complaints, frequent misunderstandings, silly arguments, poor attitude, drop in performance, increased absenteeism, mini explosions when asked to do something, grumbling and that eerie feeling that things seem to be going well yet you sense a brewing storm.

 

Other specific situations that having a change intervention plan in place will be helpful include purchasing a new practice, melding two teams together, integrating new services into your practice, major technological upgrades, or preparing to sell your practice.

 

The most significant contribution to effective change is communication.  I will talk about that frequently throughout our posts since it seems to be the bridge to making complex things easy.

 

And on the lighter side – all of this is simply fixed, just not easy!

 

As a coach I am also committed to be a resource and as I searched for dental blogs I came across The Digital Dentist for anyone in need of a technology resource.  It is written by Dr. Lorne Lavine and he gives great insight if you are considering upgrading or changing your technology.  http://thedigitaldentist.blogspot.com/

 

 Thanks for your input!

 Kathy

 http://www.1in9Dentists.com

 

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